Custom Web Applications
Logistics & 3PL
Kuwait
4 months
Client: Leading Kuwait 3PL Company
Custom Java Spring Boot Web Portal for a Leading Kuwait 3PL Company
A Leading Kuwait 3PL Company wanted to upgrade their B2B customer experience with a modern self-service portal. We built a custom Java Spring Boot web portal with Hibernate, Struts 2 legacy bridges, and deep iDempiere ERP integration in 4 months.
2,400+
Portal Users92%
Self-Service Adoption−68%
Support Tickets4 mo
Time to LaunchThe Challenge
The 3PL's B2B customers were calling support for 60% of inquiries that could be self-served — where's my shipment, what's my current stock, what's on my last invoice. The legacy customer portal was PHP 5 with broken SSO, no real-time ERP integration, and a 15-year-old UI that didn't work on mobile. The client wanted modern Java-stack rebuild tightly integrated with their iDempiere ERP.
Our Solution
We delivered a Java Spring Boot customer portal with role-based access, mobile-first responsive UI, and real-time iDempiere integration via REST APIs — plus a safe strangler-pattern migration to avoid a big-bang cutover.
- Java Spring Boot 3 backend with Spring Security (SAML SSO + OAuth2), Spring Data JPA / Hibernate, Flyway migrations
- Struts 2 bridges to carry a few legacy screens during the transition — strangler pattern, no big-bang rewrite
- PostgreSQL 15 read replica for reporting + MongoDB for high-volume audit logs
- iDempiere REST API integration — real-time inventory, invoice, shipment, tracking data surfaced inside the portal
- Document vault — POD, commercial invoices, COA/COO, signed on delivery
- Mobile-first Thymeleaf UI with Bootstrap 5 — works perfectly on phones, tablets, desktops
- Kubernetes on AWS EKS with blue-green deployments; zero-downtime releases
Technologies Used
A pragmatic, battle-tested enterprise Java & open-source stack chosen for scalability, maintainability, and long-term fit.
Java 17Spring Boot 3Spring SecurityStruts 2Hibernate / JPAPostgreSQLMongoDBThymeleafBootstrap 5Kubernetes (EKS)iDempiere REST APIsJenkins CI/CD
Results & Impact
92%
Self-Service Adoption92% of customer inquiries now resolved via the portal without calling support.
−68%
Support TicketsMajor ticket reduction freed up 4 customer-service FTEs for higher-value work.
2,400+
Daily Active UsersPortal adoption across 30+ B2B customers in Kuwait & GCC.
<800 ms
Page Load (P95)Mobile-first rendering + Redis caching keeps the portal fast.
99.95%
UptimeKubernetes blue-green deploys mean zero-downtime releases.
5 yr
Support Cost DeferredThe modern stack is projected to run for 5+ years without rewrite.
Our customers told us the new portal is what we should have given them 5 years ago. Support-ticket reduction alone paid for the project in 11 months. And SCM Software Lab's strangler-pattern approach meant zero disruption during the migration.
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