3PL / Order Fulfillment
Logistics & 3PL
United Arab Emirates
6 months
Client: Leading UAE 3PL Service Provider
iDempiere ERP & WMS for a Leading UAE 3PL Service Provider
A Leading UAE 3PL Service Provider operating multi-client fulfillment centers in Dubai and Jebel Ali replaced four disparate warehouse systems with a unified iDempiere ERP + custom WMS + Flutter warehouse picking app — delivered in 6 months with a zero-downtime cutover.
99.7%
Order Accuracy42%
Faster Pick-Pack3×
3PL Billing Throughput6 mo
Go-LiveThe Challenge
The client ran multi-client 3PL operations across the UAE with four disparate legacy systems, manual 3PL billing through spreadsheets, and no real-time stock visibility for their B2B customers. Month-end close took 14 days, billing disputes consumed 30% of finance team capacity, and pick-pack accuracy hovered at 93% — below client SLAs.
Our Solution
We replaced the entire stack with iDempiere open-source ERP plus a custom WMS extension and a Flutter-based warehouse mobile app — giving them a single source of truth across all fulfillment centers.
- iDempiere ERP as the system of record for Finance, Sales, Procurement, Inventory — multi-client, multi-warehouse
- Custom 3PL billing engine (per-pallet, per-transaction, per-SKU, per-inbound) fully automated with month-end invoicing
- Flutter Warehouse Picking app with RF/barcode scanning, FEFO/FIFO picking, bin-to-bin put-away, offline-first sync
- Real-time customer portal for B2B clients showing live stock, inbound/outbound, and billing statements
- DHL, FedEx, UPS, Aramex carrier integration for rate shopping, AWB generation, and tracking webhooks
- Multi-AZ PostgreSQL on AWS Bahrain region with 99.95% uptime SLA and automated DR
Technologies Used
A pragmatic, battle-tested enterprise Java & open-source stack chosen for scalability, maintainability, and long-term fit.
iDempierePostgreSQLFlutterJava Spring BootHibernateOSGi PluginsREST APIsAWS (Bahrain)DHL / FedEx / UPS / Aramex APIsKafkaDocker
Results & Impact
99.7%
Order AccuracyUp from 93% — SLA targets now consistently exceeded across all fulfillment centers.
42%
Faster Pick-PackMobile RF picking eliminated paper reconciliation and reduced walk time.
3×
3PL Billing ThroughputAutomated billing engine now processes 3× volume with zero disputes.
14 → 2
Days to CloseMonth-end close collapsed from 14 days to 2 days.
99.95%
Uptime SLAMulti-AZ HA delivers enterprise-grade availability.
9 mo
PaybackOperational savings paid back the implementation inside 9 months.
SCM Software Lab didn't just replace our WMS — they re-engineered how our fulfillment centers run. The Flutter picking app alone eliminated two full-time roles of paper-based reconciliation. Six months from kickoff to multi-site go-live is the fastest ERP rollout we've ever seen.
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